Frequently Asked Questions
Find answers to the most common questions about our premium kitchen accessories, shipping policies, and customer service. Our comprehensive FAQ covers everything you need to know about shopping at Just Kitchen Accessories.
🛍️ Product Information
What types of kitchen accessories do you sell?
Just Kitchen Accessories specializes in premium kitchen tools and accessories including professional cutting boards, high-quality kitchen knives, essential cooking utensils, smart kitchen storage solutions, innovative cooking gadgets, and durable cookware accessories. All our kitchen products are carefully curated to help home cooks and professional chefs create amazing meals with the right tools.
Are your products dishwasher safe?
Most of our kitchen accessories are dishwasher safe for easy cleaning and maintenance. However, we recommend checking individual product descriptions for specific care instructions. Premium items like wooden cutting boards and certain kitchen knives may require hand washing to maintain their quality and extend their lifespan.
Do you offer product warranties?
Yes! We stand behind the quality of our kitchen accessories and tools. Most items come with manufacturer warranties, and we offer a comprehensive 30-day satisfaction guarantee on all kitchen accessory purchases. Quality and customer satisfaction are our top priorities.
🚚 Shipping & Delivery Information
Where do you ship?
We ship Worldwide. Delivery times vary by location.
How long does shipping take?
Estimated Shipping Times
- United States: Orders are shipped via ePacket (a U.S. Postal Service-affiliated service), typically arriving within 7–14 business days.
- Other International Destinations: Delivery times vary depending on the destination country and local postal services.
Do you offer free shipping?
We are pleased to offer 100% free shipping on all orders, no minimum and regardless of your location. There are no hidden fees—what you see is what you pay.
Can I track my order?
Absolutely! Once your kitchen accessories order ships, you'll receive a tracking number via email so you can monitor your kitchen tools package progress from our warehouse to your door.
💳 Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods for kitchen accessories purchases. All kitchen tools transactions are processed securely through our encrypted checkout system for your protection.
Are prices shown in USD?
Yes, all prices are displayed in USD. Your bank or payment provider will handle currency conversion if needed.
🔄 Returns & Exchanges
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.
To be eligible for a full refund, please send us a picture of the item to info@justkitchenaccessories.com
After that, you can either keep the item, or you might want to donate it.
Are your kitchen accessories food-safe?
Absolutely! All our kitchen accessories and cooking utensils are made from food-safe materials and meet international safety standards. We prioritize safety in all our kitchen products to ensure worry-free cooking experiences.
📞 Customer Support
How can I contact customer service?
You can reach our customer service team through:
• Email: info@justkitchenaccessories.com
• Contact form on our kitchen accessories website
• Live chat during business hours for immediate kitchen product assistance
What are your customer service hours for support?
Our customer service team is available Monday through Friday, 9 AM to 5 PM GMT. We respond to kitchen tools emails within 24 hours during business days.
Do you have a physical store?
We're primarily an online kitchen accessories retailer, allowing us to offer competitive prices and a wide selection of kitchen tools. This online focus means we can ship premium kitchen accessories directly to your door anywhere in the world.
Have a question about our kitchen accessories that's not answered here? Don't hesitate to contact us - we're always happy to help with your kitchen tools needs!